Customer Testimonials
I drive from Lee County, VA.,bypass Kingsport Honda, to do all of my trading and service with Johnson City Honda!
Jose went above and beyond to help us with our new car to replace the one that was totalled by Hurricane Helene.
Explained features very well. He was knowledgeable, courteous & willing to work with us. He took time to answer our questions
No pressure, friendly atmosphere knowledgable, great experience, reasonable prices, easy negotiations, financing available, friendly salespeople
Quick and thorough service.Very helpful.Recommend this dealer to everyone for Service.Would highlyrecommend.
Great selection of cars and Lee Lee was a big help finding what we were looking for and great to deal with highly recommend him to anyone
Everything went very well. They were very busy so it took a little while but I expected that.
After trying to buy a car closer to home in western NC, I found exactly what I needed at Johnson City Honda. The whole purchase process what not full of tactics to influence my purchase like happened at other dealers. What a great experience. I highly recommend asking for Tim for your next vehicle.
Great service. Tanner was great! No pressure - easy sales pitch. Very pleased with how smooth the process went.
I live next to the Bristol Honda Dealership. And will not go there. JC Honda is the best! All around! Sales and service. I won't go anywhere else.
As a resident of another state, I had no idea what to expect from the service department. Suffice it to say, they were excellent! Jonathan was patient with my numerous inquiries, well-versed in all things Honda and a absolute pleasure to deal with.
Excellent service and people. Highly recommend Phil as salesman. He was thorough and very kind.
Epic Fail. Walked in to buy a car. Walked around the showroom for 20 minutes, finally asked if one of the three salesmen in the office could help. Dealer wanted $5K over MSRP plus $1400 in unwanted accessories and would not negotiate. I purchased elsewhere the next day. Won't be going back to Johnson City Honda for anything.
Great service, great people! Easy to make an appointment. Thank you very much! Craig was especially helpful.
Craig is the absolute best service advisor! Not even my Lexus dealer, for my other car, is close to Craig' s performance! Thank you again Craig Hubert
Service advisor was knowledgeable and handled everything quickly and efficiently. This was a warranty service. Waiting area was comfortable.
Sean was friendly and professional. He answered all our questions, was patient in helping us make a decision.
Hate reviews. They did great and didn’t take too long. Friendly people. It’s all good
Great experience purchasing my new Honda. Staff were knowledgeable, professional and did not rush me into making a purchase.
They did not hound me about all the stuff I needed to have done to the car; they did the service that I took my car in for and that was that! really liked that about the experience.
The service department was very prompt and friendly. Every thing was taken care of quickly
This has been my best experience for purchasing a new Honda and my first purchase from this particular dealership.
Don’t deal with this dealership if you can find another dealer. Please read this review if you can. It is very long but full of all the details. On Tuesday 08/27/2024 my wife and I when to JCH to look at Honda Odyssey vans. Jose Cooper from sales met us as we parked and exited our vehicle. I told him what we were looking for and they did not have any on the lot. He told us to wait a minute and he wanted to check and make sure. He came back out and said that they had one in ... Read More DealerRater - Sep 6, 2024
Awesome service from top to bottom. Bought the 2023 Ridgeline just so I could get it serviced here.
Johnson City Honda has a great sales and service team. They always go above and beyond to help their customers.
I recently moved into the area and this was my first visit (oil change and tire rotation).
They helped me get a payment I was happy with, can’t complain at all!
Probably ought to find another dealership! Lee Lee was a great salesman- very knowledgeable, professional, helpful, etc., etc., etc. We did fine until he came back with Jason Punkerman. Jason was nice until he found out that I wasn’t going to let him rip me a new one. I told him 4 times in every imaginable English way that I would like to have an out the door price so I could compare apples to apples from other dealers. And every time he’d talk in circles and say “MSRP plus taxes and accessories” or “roughly xxx dollars.” I asked ... Read More DealerRater - Aug 13, 2024
I have had my ridgeline for over a year and I have been extremely happy with the service department and the maintenance department.
This purchase was just one of many for us at JC Honda. Super nice staff, kept us informed, very attentive.
Service was on schedule; in and out!! Everyone is accommodating and very nice waiting area.
Great experience! Fast, friendly and efficient. I will be returning to the same service advisor and tech for all of my car needs everytime!
Very welcoming to a possible buyer. Listened to our "wants" and helped us decide on certain issues. The salesman was working "for us"....
The sales person we had was very nice, upfront and seems to enjoy his job.
I left satisfied with the vehicle purchase. The salesman was knowledgeable and well informed about the Honda Pilot.
I requested to speak with a technician. It was approved by the manager. I spoke with the professional, friendly, and knowledgeable Zack. My appointment stay time was very reasonable and comfortable.
Clean, courteous, and easy to interact with. Service was performed on time and had a complete review of the services performed.
Purchased a used Hyundai less than a year ago. Brought it in for 60 thousand mile check up and oil change. Prompt service, no charge and free car wash Yay!
In and out quickly. Tech very friendly and answered questions with ease. Bathrooms very clean. Sitting area comfortable
Horrible experience! When purchasing we waited an hour for finance. I should have walked away then. I bought a new 2025 Honda pilot. It has a vibration that they cannot seem to fix. I’ve taken it in twice now. The vehicle is 2 weeks old and has 500 miles. To make it worse the service department scratched all 4 of my rims up while working on it the second time. I have not been able to get management to return my call.
Everyone was really nice. They took me back and showed me the issue with my breaks
I appreciated the quick service and they kept my car clean and even washed it! Thank you, it needed it badly. And most importantly, they didn’t try to sell me a bunch of services. I couldn’t afford it anyway.
Great service as usual. Service advisor always pleasant and friendly. Got in and out quickly with express service
Everyone was friendly, service was completed within the time frame they promised, and the waiting area was nice.
Service was fast. No issues whatsoever. Most notable was nobody tried to upsell me anything.
Seemed to care about our wants and needs to purchase a vehicle. Clayton was very accommodating to our search
Bought my 1st Honda from Ken Flanery 20 years ago. I must be a fairly satisfied customer this is my 6th Honda from Johnson City, and thanks to Matthew Burdine for taking care of the details!
Friendly staff, nice waiting area. Love the report that get's emailed with the findings of the inspection and list of services provided!
Craig is wonderful. He cares and is a great repetitive. The coupon which Ed mailed helped the price
This dealer has markups on their vehicles which is definitely a turn off for anyone looking to buy a vehicle. Online it was advertised for MSRP but once I got to the dealer is when the markup was applied. There was a 10% markup on my vehicle.. The Salesman was very helpful and friendly and got me the vehicle I wanted along side the GM who did what he could to get me approved. Overall a good experience just wish they would sell vehicles for their advertised MSRP.
Idropped my car off for its first oilchange and everythin was clean and went as expected.
My first time getting my Honda serviced at Johnson City Honda. Best experience I’ve ever had at any dealership service department. Very professional, capable staff. They vacuumed my car and washed it with no additional charge. They advised me of what my car needed and if coupons available but never pressured me to purchase anything. My car will be serviced here as long as their service continues to be this exceptional.
I was told on the phone the service would take 2 hours, when I dropped the car off- I was told it would take an hour and a half. They called after 45 minutes to say the service was complete. I love a dealership that over delivers! Fantastic experience!
I was visiting from out of town and needed an oil change and transmission issue checked. Wanted to get it taken care of before traveling out to Branson, Missouri. When explaining the problem to the service writer, he told me that most likely my Pilot needed a transmission flush and refill. I wasn’t sure when it was done last so I told them to do it. They finished everything in about an hour and when I drove my Pilot, the transmission issue was gone. Great job getting me in with no appointment and fast and efficient service.
It’s a great place to buy a car I would recommend Honda I love it
Came in to have Oil & Filter changed was in and out in no time, great service
This was my first visit to the service dept, as I just purchased my first Honda in November. I highly recommend!
Wonderful people great service and a wonderful place to sit and wait. Very clean and my car was clean too
It’s been several years since I had a car serviced there but they still had all of customer info in thier system which was nice. Everyone was very friendly and helpful.
Service is always great! They get things done well and fast. Lisa is always very helpful.
Friendly and knowledgeable staff. Jose met us outside with a warm smile and handshake. He took loads of time explaining all the features of the CRV for me. Showroom and service area is pristine. Ken was wonderful to deal with also.
Our salesman LeeLee was extremely patient with us, kept us informed, and answered all our questions.
Trevon was great. He was not pushy but very helpful. He was helpful during a small issue we had
Dealership was very professional and knowledgeable. All my needs were met and exceeded. Service Manager was also excellent.
I always receive excellent customer service from Johnson City Honda. The main reason I purchased my new vehicle from Johnson City Honda is the fantastic service from their service department.. Lisa is great. Looking forward to many years with this vehicle I would recommend Johnson City Honda not only for your next car but for any service needs.
My battery was dead. You sent a very polite, accommodating young man to jump it off so that I could drive to the dealership. With the help of your kind adviser I selected among the options for a replacement and was on my way quickly. A very satisfactory experience. Nothing more than expected given my previous experiences there.
On March 31, 2024 we started our used car search after our 2008 Rogue got a terminal diagnosis. We went to Johnson City Mazda first and it was not a great experience. So, we crossed the road and went to Johnson City Honda. It had 4.5 out of 5 stars on Google and 4.9 out of 5 stars on DealerRater.com. What could go wrong?
We met Jose’ and checked out a used 2020 HR-V. We really liked it. Jose’ was great as was his sales manager, Mike. We couldn’t come to an agreement and they were straightforward about it all. No problem. We understood. We left ... Read More DealerRater - Apr 11, 2024
Very pleased with the service visit. Everyone was very helpful and professional. Mike Holtsclaw was the service advisor who helped me and was great as were all the staff. Waited for my car at the dealership and was very pleasantly surprised at how quickly my vehicle was ready. A+++
Upon arrival, the service was provided in a timely manner. Service Department employee was very pleasant.
I had a wonderful experience! I am so thankful for the kindness and quickness of the Honda team!
Recommended service done to my 2009 Civic today. Completed quickly and for less than estimated. Very pleased with the service.
I have had a great experience with this dealership and service department so far. I have bought a vehicle here and had service done here.
I had service done on my vehicle. They are very helpful with excellent service without making an appointment. Thank You, I appreciate you all.
I am really pleased overall. we are a nonprofit organization, and we received great service. Jonathon was very friendly, he was very thorough. He returned my calls promptly and gave a detailed description of the service they would check for, as well as calling me back to confirm to start with the repair or not. he also checked over our company's vehicle warranty, (even though it was purchased at Toyota) to assist us with the best service we should have. we truly appreciate it this as a nonprofit organization.
Had regular service on my Civic Hybrid. Excellent service as always. Honda has kept this car running like a top for the past 15 years.
Service reps are all vary nice and helpful. Parts department has always been willing to explain what things they have and can get and the price. Work was done on my vehicle in a timely manner.
I have always been pleased with the sales and service at Johnson City Honda. I have purchased four automobiles from them.
Johnson City Honda has always been customer oriented. The dedicated team is well organized, professional and courteous. Having been a loyal customer of Johnson City Honda for many years, they continue to earn my loyalty and admiration. Job well done.
My wife was traveling from Brentwood to Johnson City to visit our daughter. Shortly before reaching her destination the dashboard lite up with problems. I advised her to go to the local Honda Dealership. She dropped off the car for diagnostic work. Jonathan took charge of the situation communicating with my wife and I called him twice for information and update ( I was at home in Brentwood). Service and communication were excellent. Thanks Jonathan.
Matt sold me my car.. I could have bought the exact same car in Kingsport where I live, but Matt was amazing. Very kind, helpful, knowledgeable and patient. I wanted him to make the sale.
JaMeire Bryant took all the stress out of my car-buying decision (not an easy feat) because his main concern was my satisfaction. I felt "shepherded" instead of "sold," and I'm 100-percent happy that I chose Johnson City Honda as my first--and last--stop in my search for a car.
This Dealership is efficient and helpful. I found everyone to be helpful and courteous. The service is always great. The service on my CRV was quickly finished and ready to go. Thank you!
Had a pleasant experience. Dealership was comfortable to wait in, everyone was perfectly friendly and polite
Matt was great to work with. The dealership , salesman, service have been great. Of all the dealerships I have used Johnson City Honda is my choice.
I appreciate Lisa Carey's customer service. Quick service. Work and prices explained. Thank you.
This is the third vehicle I have purchased from JC Honda. One of the main reasons is the service department. It is the best. I would recommend it over any in town.
Everything went great. The person checking me in was really nice and informative. Will go there again.
Great service, we were in and out quickly on a rainy day, thanks so much!
It was clean and quick. Appreciated the drinks and snacks available in the customer lounge. Service was very efficient.
Justin was great! Most everything was done over the phone. Quick and easy process and we are loving the new CRV!
Lisa was great! My service visit was excellent from setting it up online to my Ridgeline just outside the door washed & ready to go.
Reasonable price on new tires; Craig Was easy to work with - able to get service scheduled quickly
While the service at this dealership is excellent, as always, the prices have become outrageous. I've been coming to this lot for 33 years and while I understand prices have gone up over the years I just can't afford to come here for service anymore. I've bought every car I've owned over the last 33 years off this lot except the one I'm currently driving. Starting when Bob Barber own it, then John Skinner (my favorite owner), and now under the current ownership. Our family has bought probably 20 vehicles here over the years. We've always been ... Read More DealerRater - Mar 1, 2024
We were very pleased with Sean, he made the experience very easy. This is the first time we purchased a Honda, and enjoy driving the Ridgeline.
Traven was a great salesman. All of the staff we worked with was wonderful. It was fairly quick for a car buying experience. Will shop there again.
Junior Lopez (service advisor) is a tremendous asset to Johnson City Honda. Professional, knowledgeable, happy to answer questions, takes and returns phone calls, all with a smile on his face. Service performed on the car made a noticeable difference to the way the car handled and was completed in a timely fashion.
Always a good experience at Johnson City Honda. The dealership is clean, service is fast, representatives are courteous, great communication.
Service advisor was extremely professional and courteous. Provided updates and communication regarding the status of the vehicle. Service was completed in a timely manner.
Excellent services done to our 2019 Honda Ridgeline. Junior Lopez, service advisor, very professional and informative in our needs. Thank you very much. Friendly and helpful. Enjoy the waiting area.
I bought a used car for my grandson and it was a pleasure dealing with JC Honda. Our salesman was not "pushy" even though I stopped by 4 times. he also did not give me the "little lady" talk and treated me with respect and negotiating on an agreeable price was also a positive experience. Of course do your homework. Know your cost of ownerships and look up KBB for the trade in value and resale value of the car you are considering, which will let you know what room for negotiation you may have. I can ... Read More DealerRater - Feb 19, 2024