This was our first visit to the service department with our 2022 Honda CRV which We purchased in January 2022. The staff was very friendly. They gave a very accurate estimate of how long the service would take and notified us promptly when our vehicle was ready. We found the waiting area to be comfortable and were offered coffee, water and a muffin while we waited. We had some questions when the service was completed and they were answered promptly and satisfactorily Our vehicle as washed and very clean when we left your lot. You are doing a great job!
All buying experiences have been very good. Justin Marshall does a great job following the sale.
All my visits to the Johnson City Dealership have been a very good experience. Thanks! Justin in sales has always taken very good care of us. I can't understand why I need to log in and a password to give my review. After all you contacted me.
No complaints. He found some discounts I could use, which I appreciated, since this was an expensive service.
There service dept is wonderful. We came with a problem . They keep us updated on what was going on. Lisa in service dept is top notch. She went above and beyond on helping us with our service.
good service. Takinging me home and return for pick up when repair was finished is appreciated, Service ares is very clean and nicely arranged
Junior was very professional and helpful. He answered all my questions and provided an accurate time for pick-up.
Johnson City Honda. Service advisors are great. Working with Johnson City Honda they always do a good job on my car.
Lee Lee is the absolute best. Almost 4 years ago when my husband passed away my credit was awful and I was upside down with two car payments. Lee Lee with respect told me there was nothing he could do. This time I went in pre approved for a loan. After being told by another dealership that there was nothing they could do I went to see Lee Lee he spent the time listened to want I wanted. I left my trade in with him after looking at a couple they just didn’t wow me and went to lunch with ...
Excellent service and communication Cleanliness in all customer area's and nice touch with all the complimentary drinks and snacks while waiting. Even though the visit was due to recall issue, it still was a great experience. The only thing that I could suggest is , even though the part number that was in question/recall was on the bill and that there was no cost $ in that column. There was no real verbiage saying they actually replaced a bad part. I assumed by the part number being on the list and no $ next to it in the cost line , that ...
They are always so nice and quick when I get my oil change. Never have to worry about my car
I have dealt with Johnson City Honda for years mostly with Lisa in Service. Each time is very pleasant and friendly. I just had new tires put on and I do love them. I enjoy working with Johnson City Honda and trust they will always do a good job on my car.
It’s always a pleasant experience at Johnson City Honda. Service advisors are great. Lisa takes care of us and Carlos runs a great department
Great customer experience. Lisa is very kind and friendly, and she represents Johnson City Honda very well. She did answer all the questions from me and the waiting time is reasonable.
Phillip was very knowledgeable and listened to me as to what I waned and needed!
As usual the service was spot-on and rapid. I was out in less than one hour. It's actually fun taking our new CR-V in for service work, just as it was with our old 2011 CR-V!
Phillip Schwartzman's performance was outstanding. He is a wonderful employee and a valuable asset to Johnson City Honda.
Great experience! The transaction was smooth and quick, would definitely recommend! Salesman was very helpful
I met with Jason in parts to order the parts I needed. He ordered them. He was very helpful. I met with Carlos in Service and we set up a time for the service. He was very helpful, as usual. At the appointment, Mike got everything moving forward us and he was very helpful. Having been in the service department 3 times in the past few weeks, I am beginning to see why people do business with Johnson City Honda - they do a great job with customer service and they work to please the client. That brings me back for ...
I showed up without an appointment at the express service desk and was done with a full service in an hour. Way faster than I expected.
It was great working with Sean on ordering my new car. He kept me updated weekly.
Great experience, our salesman, Matt, was very helpful and professional. Would definitely recommend to others.
A very fine dealership. I’ve dealt with them for years, and am well satisfied.
The service was cheaper and quicker than expected. Everyone was friendly and knowledgeable. Never disappointed!
Excellent service. Completed in a timely manner. Very helpful service writer. Completely satisfied we our visit.
My appointment was at 4:15 and I went straight in , I got an oil change and tire rotation in about 35 minutes . Everyone I came in contact with was very friendly . Very clean Honda dealership !!!
My 2020 Honda Civic went in for an oil change and auto butler service. It was done in a timely, hassle free fashion.
Very friendly, thorough and even washed my car and vacuumed the front floor mats. I was in and out quickly for the service I had.
I have purchased 2 vehicles from Johnson city Honda and have been very satisfied with the sales department as well the service department . I always have been made to feel at home during my visits.
Everyone was courteous, friendly, and professional. I will definitely continue to use your service department in the future.
Friendly, courteous gentleman greeted us and got our car right in and called as soon as it was done.
Very impressed with the service. Will recommend to my friends.very good waiting room there.
I appreciate the help I receive from those working in the service department. The waiting area is very nice.
Absolute wonderful Dealership!! From the moment I arrived, I received excellent service. My salesman, Matt Spier, was AWESOME!! If you need a salesman, he is your guy. He was very quick to answer calls or text and worked hard in helping me get into my new Honda Accord. You definitely feel as though your business is very important to this Dealership and they treat you well.
Competent and knowledgeable in their work. They estimated wait time to exactly right time. Made me feel comfortable
Lisa with service department is always friendly courteous and makes sure to answer all my questions and ensure work is done correctly
The 2022 Honda CR-V I purchased is proving to be the right choice for me! As a long time Honda owner I have established trust in Honda dependability. During my research I looked into many makes and models from different manufacturers offering similar products in the SUV class. The handling, comfort and engineering of the CR-V is proving to be a good choice. (Many complements). Coupled with Customer satisfaction, quality, cleanliness and attention to detail provided by Johnson City Honda is outstanding (how refreshing). The only concern Is the operation of the touchscreen, for me, the touchscreen control buttons seem small ...
My salesman, Matt Spier was EXCELLENT!!! My husband recently died and Mr. Spier treated me with kindness and did not take advantage of the situation. He was upfront, honest and very professional. You are very lucky to have him!! I also have the highest praise for Tanner Trujillo in Finance. He explained everything to me and helped me to decide on the warranty that I was most comfortable with. Kudos Tanner and thank you so much for your help!!! Thank you also to the Manager, Ken Flanary.
We had a very pleasant experience today at our service appointment. The service & parts department worked hand in hand to get the accessories we wanted for our new 2023 HRV. They got us in & out & everyone was very professional & friendly.
Outstanding service! The most friendly and helpful service people I have Known in fifty plus years.
We are very pleased with our experience with Johnson City Honda. Justin Tucker went above & beyond to help us find the vehicle we wanted. He is top notch & we highly recommend him!!!! Thank you Justin, we appreciate all you done for us. Jim & Regina
The person who helped me answered all of my questions, provided helpful advice, and was professional and nice.
our salesman Matt was great. He got us. In & out quickly. Service is the best 10. thanks Bob
Justin listen to me and found me exactly what I needed to pull my pop up camper within my budget. It was not an easy thing to do. I recommend him to everyone. Thanks Justin, Karen Taylor
Pleasantly greeted upon arrival. Review of all needed services as well as any suggested ones and why. waiting area pleasant for what it is and staff is very friendly.
Smooth transaction and very helpful staff made my car buying experience easy. Johnson City Honda and Jason Garrett gave me their full attention, with the process of buying my new car. Thanks again for the great help!
I always buy from Johnson City Honda. The sales staff is friendly and helpful. The Service Department always takes great care of my car when it’s in for maintenance. They are fast too!!
Easily made my appointment online. My oil was changed and car washed within 30 minutes. JC Honda has great service!
The salesman Sean Behne was super helpful and kept me informed on my vehicle thanks
It was worth the 4hr drive to get the car we wanted and the JCH team got us in and out in record time.
Awesome team in the service department, when I purchased my car in 2017 they worked fast and efficient. Will only buy a car from JC Honda !
Went to service department and Junior answered all my questions and was very knowledgeable I will ask for him next time. Very nice young man.
Prompt service professional mechanics They changed the oil and rotated my tires. They also informed me what other maintenance was needed to keep our extended warranty valid. After servicing my car they vacuumed and washed it returning it to me in pristine condition.
Customer service excellent from the minute came in-there for oil change, left with new car.
I was pleased with the salesman-Justin’s attention and attitude. It made for a smooth transaction.
From the time I arrived the service department was very courteous and professional. They performed the necessary maintenance in a timely manner. Discussing in detail which services were to be completed and what upcoming maintenance that needed to be performed going forward.
We arrived 20 minutes early and was out within less than an hour for a factor recall service. Pleased for sure.
I’ve been using this dealership’s service department since 1988, and have always been very satisfied with the way my vehicles are taken care of.
My experience at Honda was very pleasant, professional and easy! Tanner was a fun and personal sales person! He seems to enjoy his role at Honda!
We were not disappointed! We would recommend to anyone in the market for a new (hard to find right now) or used vehicle. Jackson was GREAT!
1st time customer. Great service. I was impressed with the professionalism and quality of work. Friendly staff as well
Very impressed by the knowledge our salesman had. We were treated courteously and respectfully by everyone we had contact with. Our ‘wait time’ was minimal; and we left confident that we had a great deal. (Love the new car!!!)
Great dealership. Very nice waiting area that is comfortable. They offer u commentary coffee, bottled water, and muffins. Not a very long wait time for service.
Straightforward, knowledgeable, and easy to work with. Very happy with Justin as salesman. He showed us all necessary details about our new car. We feel we got the best deal possible!
Service representative very nice and helpful. I was there less than hour. Very excellent experience.
Everyone very friendly and Justin knows everything about car i wanted. Great dealership. Great experience for me!!
Our salesperson, Lee Lee, was incredibly knowledgeable about our HR-V and walked us through the ins and outs of the car in a timely and professional manner. We felt confident purchasing our new car from JC Honda.
Extremely pleasant representative. I was serviced faster than any prior visit, and that was very much appreciated. I had a cracked passenger side mirror replaced at a reasonable price ( I had been waiting on Safelite for over 1 yr to find one. The oil change was nearly three times more since my last visit, and the maintenance costs were more than I could afford. Rethinking my next lease - sorry.
I am very pleased with the service department since Carlos Daniels is my service advisor.
Everyone friendly, worked to help us get the car equipped the way we wanted it.
Always Friendly and Professional they treat you with respect and Always make you feel welcome.
As always, Johnson city Honda continues to earn my loyalty with prompt, efficient service, an accommodating sales team and management who care about their valued customers.
Had a variety of cars/models on lot to test drive. Quick and simple process.
I brought my car back in after purchase to have an ordered hood air deflector installed. Looks great!
Excellent service, Carlos helped expedite the process of buying new tires. Answered all questions. Great service.
Johnson City Honda has a very knowledgeable and friendly staff, who went the extra mile to get the exact car we were looking for! Thank you!
The service department at Johnson City Honda is accommodating, friendly and professional. I have purchased many new Hondas at Johnson City Honda because they have earned my loyalty. Thanks for a job well done.
Fast and friendly service. Nice place to wait while the car is serviced. I recommend JC Honda
I just visited the Johnson City Honda for service and was very please with the service. I received great friendly service and exceptional work on my car. I highly recommend them for all your service work. The job was well done! Thanks, JCH
We stop into your dealership because of a positive Honda experience in Greenfield Massachusetts. Clay our Salesman was excellent and made our purchase and experience at the dealership easy and comfortable. In general I do not enjoy or trust car dealers. The exception was Lungren Honda in Mass and know Johnson City Honda. I would refer you and especially Clay to anyone I know. Thank you for Clay being a professional polite and knowledgeable salesman. JC Honda overall was a great experience. Keep up the good work. You earned two customers.
Was immediately welcomed when pulling into the bay. Carlos was my service representative. Paperwork had already been started when I walked up to his desk. Was offered a courtesy shuttle back home if needed, but I chose to stay and wait. The waiting area was very clean. Adequate spacing was available for those who wanted social distancing. Had water and snacks available if desired. Carlos kept me informed on the status of my vehicle several times during my wait. Was fully informed of what had been done to my vehicle and recommendations for next visit. Was very pleased overall with ...
Did not have an appointment, but I was the service was fast and efficient. Everyone was courteous and explained everything that needed to be done.
Enjoyed working with Jason Garrett. It probably is a tough time to buy a car due to supply chain shortage. Jason kept weekly communication with me and updated me what was going on. I do appreciate that.
Enjoyed working with Bradley. He was very friendly and helpful. I will recommend my friends to use Johnson city Honda.
The service was excellent. The technician was very professional.Everything that was needed was explained beforehand and the cost. My waiting time was not long and all in all it was a very pleasant experience.
The employees at Johnson City Honda are always very nice and easy to deal with.
We had a very good experience. Justin was our salesman. Not the best of times to buy a car but we are pleased with it. This is our fifth Honda so we know the quality of the product. Our third one from Johnson city Honda.
Lisa can’t be beat. The only improvement would be lunch while I wait for my car to be serviced!
Phillip was without a doubt the best salesman I have ever dealt with when buying a car!! He and the finance officer were both VERY personable and helpful. Phillip’s help with all the extras and tlc made this old lady feel mighty special. By the way I love my “new” vehicle!
Only wish I sold my car myself beforehand, but they could have offered a worse trade in value. I appreciate their help in finding me my dream car!
Exceptional service! The people were friendly and professional. Overall, a great team with which to conduct business.
Johnson City Honda has an excellent service department. I was here for routine maintenance and the Auto Butler. They were efficient and the car looked great!
Johnson City Honda was great, most especially in helping me achieve a payment that I could afford on the pre owned vehicle that I purchased. I am very happy with this dealership and would highly recommend them to anyone.
We went to look and compare and ended up making a purchase. Everyone was courteous and polite, Phillip was very professional and knowledgeable.
Me and my wife we are realy Happy . Fast and nice. Thank you for what you do.
Service person was nice and professional when I arrived for my appointment for Oil change and Auto Butler. Took about 2 hrs and 20 minutes for both to be done.
Johnson city Honda made me feel welcome and provided a good experience to my family.
Could not have asked for better service. I did not have to wait very long. Everyone was nice and extremely helpful.
Very courteous & professional service technician. Nice, clean waiting room and restroom. I appreciated the free car wash and vacuum.
I’ve owned dozens of new vehicles that have always been serviced by the dealerships. This is far by the best service center I’ve dealt with,probably because Service Advisor Craig Wright is amazing. He always has a smile on his face and makes you feel like part of the Honda family.
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