Customer Testimonials

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DealerRater Apr 16, 2024

Service is always great! They get things done well and fast. Lisa is always very helpful.

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DealerRater Apr 16, 2024

Friendly and knowledgeable staff. Jose met us outside with a warm smile and handshake. He took loads of time explaining all the features of the CRV for me. Showroom and service area is pristine. Ken was wonderful to deal with also.

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DealerRater Apr 13, 2024

Our salesman LeeLee was extremely patient with us, kept us informed, and answered all our questions.

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DealerRater Apr 13, 2024

Trevon was great. He was not pushy but very helpful. He was helpful during a small issue we had

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DealerRater Apr 12, 2024

Dealership was very professional and knowledgeable. All my needs were met and exceeded. Service Manager was also excellent.

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DealerRater Apr 12, 2024

I always receive excellent customer service from Johnson City Honda. The main reason I purchased my new vehicle from Johnson City Honda is the fantastic service from their service department.. Lisa is great. Looking forward to many years with this vehicle I would recommend Johnson City Honda not only for your next car but for any service needs.

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DealerRater Apr 11, 2024

My battery was dead. You sent a very polite, accommodating young man to jump it off so that I could drive to the dealership. With the help of your kind adviser I selected among the options for a replacement and was on my way quickly. A very satisfactory experience. Nothing more than expected given my previous experiences there.

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DealerRater Apr 3, 2024

Very pleased with the service visit. Everyone was very helpful and professional. Mike Holtsclaw was the service advisor who helped me and was great as were all the staff. Waited for my car at the dealership and was very pleasantly surprised at how quickly my vehicle was ready. A+++

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DealerRater Apr 3, 2024

Upon arrival, the service was provided in a timely manner. Service Department employee was very pleasant.

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DealerRater Apr 2, 2024

I had a wonderful experience! I am so thankful for the kindness and quickness of the Honda team!

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DealerRater Apr 1, 2024

Recommended service done to my 2009 Civic today. Completed quickly and for less than estimated. Very pleased with the service.

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DealerRater Mar 30, 2024

I have had a great experience with this dealership and service department so far. I have bought a vehicle here and had service done here.

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DealerRater Mar 29, 2024

I had service done on my vehicle. They are very helpful with excellent service without making an appointment. Thank You, I appreciate you all.

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DealerRater Mar 29, 2024

I am really pleased overall. we are a nonprofit organization, and we received great service. Jonathon was very friendly, he was very thorough. He returned my calls promptly and gave a detailed description of the service they would check for, as well as calling me back to confirm to start with the repair or not. he also checked over our company's vehicle warranty, (even though it was purchased at Toyota) to assist us with the best service we should have. we truly appreciate it this as a nonprofit organization.

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DealerRater Mar 25, 2024

Had regular service on my Civic Hybrid. Excellent service as always. Honda has kept this car running like a top for the past 15 years.

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DealerRater Mar 22, 2024

Service reps are all vary nice and helpful. Parts department has always been willing to explain what things they have and can get and the price. Work was done on my vehicle in a timely manner.

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DealerRater Mar 21, 2024

I have always been pleased with the sales and service at Johnson City Honda. I have purchased four automobiles from them.

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DealerRater Mar 21, 2024

Johnson City Honda has always been customer oriented. The dedicated team is well organized, professional and courteous. Having been a loyal customer of Johnson City Honda for many years, they continue to earn my loyalty and admiration. Job well done.

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DealerRater Mar 16, 2024

My wife was traveling from Brentwood to Johnson City to visit our daughter. Shortly before reaching her destination the dashboard lite up with problems. I advised her to go to the local Honda Dealership. She dropped off the car for diagnostic work. Jonathan took charge of the situation communicating with my wife and I called him twice for information and update ( I was at home in Brentwood). Service and communication were excellent. Thanks Jonathan.

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DealerRater Mar 15, 2024

Matt sold me my car.. I could have bought the exact same car in Kingsport where I live, but Matt was amazing. Very kind, helpful, knowledgeable and patient. I wanted him to make the sale.

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DealerRater Mar 15, 2024

JaMeire Bryant took all the stress out of my car-buying decision (not an easy feat) because his main concern was my satisfaction. I felt "shepherded" instead of "sold," and I'm 100-percent happy that I chose Johnson City Honda as my first--and last--stop in my search for a car.

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DealerRater Mar 14, 2024

This Dealership is efficient and helpful. I found everyone to be helpful and courteous. The service is always great. The service on my CRV was quickly finished and ready to go. Thank you!

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DealerRater Mar 14, 2024

Had a pleasant experience. Dealership was comfortable to wait in, everyone was perfectly friendly and polite

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DealerRater Mar 14, 2024

Matt was great to work with. The dealership , salesman, service have been great. Of all the dealerships I have used Johnson City Honda is my choice.

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DealerRater Mar 11, 2024

I appreciate Lisa Carey's customer service. Quick service. Work and prices explained. Thank you.

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DealerRater Mar 7, 2024

This is the third vehicle I have purchased from JC Honda. One of the main reasons is the service department. It is the best. I would recommend it over any in town.

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DealerRater Mar 7, 2024

Everything went great. The person checking me in was really nice and informative. Will go there again.

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DealerRater Mar 7, 2024

Great service, we were in and out quickly on a rainy day, thanks so much!

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DealerRater Mar 7, 2024

It was clean and quick. Appreciated the drinks and snacks available in the customer lounge. Service was very efficient.

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DealerRater Mar 6, 2024

Justin was great! Most everything was done over the phone. Quick and easy process and we are loving the new CRV!

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DealerRater Mar 5, 2024

Lisa was great! My service visit was excellent from setting it up online to my Ridgeline just outside the door washed & ready to go.

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DealerRater Mar 4, 2024

Reasonable price on new tires; Craig Was easy to work with - able to get service scheduled quickly

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DealerRater Mar 1, 2024

While the service at this dealership is excellent, as always, the prices have become outrageous. I've been coming to this lot for 33 years and while I understand prices have gone up over the years I just can't afford to come here for service anymore. I've bought every car I've owned over the last 33 years off this lot except the one I'm currently driving. Starting when Bob Barber own it, then John Skinner (my favorite owner), and now under the current ownership. Our family has bought probably 20 vehicles here over the years. We've always been ...

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DealerRater Feb 29, 2024

We were very pleased with Sean, he made the experience very easy. This is the first time we purchased a Honda, and enjoy driving the Ridgeline.

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DealerRater Feb 26, 2024

Traven was a great salesman. All of the staff we worked with was wonderful. It was fairly quick for a car buying experience. Will shop there again.

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DealerRater Feb 24, 2024

Junior Lopez (service advisor) is a tremendous asset to Johnson City Honda. Professional, knowledgeable, happy to answer questions, takes and returns phone calls, all with a smile on his face. Service performed on the car made a noticeable difference to the way the car handled and was completed in a timely fashion.

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DealerRater Feb 23, 2024

Always a good experience at Johnson City Honda. The dealership is clean, service is fast, representatives are courteous, great communication.

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DealerRater Feb 23, 2024

Service advisor was extremely professional and courteous. Provided updates and communication regarding the status of the vehicle. Service was completed in a timely manner.

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DealerRater Feb 20, 2024

Excellent services done to our 2019 Honda Ridgeline. Junior Lopez, service advisor, very professional and informative in our needs. Thank you very much. Friendly and helpful. Enjoy the waiting area.

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DealerRater Feb 18, 2024

I bought a used car for my grandson and it was a pleasure dealing with JC Honda. Our salesman was not "pushy" even though I stopped by 4 times. he also did not give me the "little lady" talk and treated me with respect and negotiating on an agreeable price was also a positive experience. Of course do your homework. Know your cost of ownerships and look up KBB for the trade in value and resale value of the car you are considering, which will let you know what room for negotiation you may have. I can ...

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DealerRater Feb 18, 2024

Service was quick and the service representative was helpful and very friendly . The cost was ok could have been a little cheaper.

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DealerRater Feb 17, 2024

JCH has always been one of if not the most clean and efficient dealerships and service departments I have ever visited. My service advisor Lisa Carey has always been a pleasure to work with as she is always helpful and listens to our concerns and understands and respects the customers decisions. Thanks!

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DealerRater Feb 15, 2024

Service advisor Craig Wright has always been extremely courteous and professional in his role as a service advisor. Pleasure to deal with.

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DealerRater Feb 15, 2024

Not sure who I dealt with in Finance, but he was very professional and efficient. Did not deal directly with anyone in service or administration. I thought Lee was great. Being that I paid cash and didn't try to dicker too much on price, the whole process was prompt and painless, even pleasant. Of all the vehicles I had singled out on Carfax as possibilities, I knew upon arrival that the vehicle I bought was the one I wanted, if still available, and if it looked as appealing in person as it did on Carfax. My hopes and expectations ...

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DealerRater Feb 12, 2024

Clean dealership. Who worked to sell me a vehicle. I will definitely recommend this dealership.

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DealerRater Feb 11, 2024

oustanding service and would recommend to anyone. I have worked with Lisa and Craig and there service is what brought me back. And the main reason I purchased my Honda from Johnson City Honda.

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DealerRater Feb 4, 2024

I found the service advisor, Lisa Carey, to be knowledgeable and helpful. I was kept informed of the status of the repair throughout the process. When I elected to have another service added after completion of the original service, I was provided a loaner vehicle. I can think of no way the service could have been better.

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DealerRater Feb 2, 2024

Tim and Matt were wonderful to work with. I had questions and stopped by, Tim went out of his way to give the best customer service, he was personable and professional, very friendly.

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DealerRater Jan 26, 2024

They worked hard to help us in a timely manner. They were nice and professional.

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DealerRater Jan 26, 2024

Excellent service. Lisa took great care of me, guiding and explaining what the service dept would be doing anc what was recommended. It was a good experience.

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DealerRater Jan 26, 2024

Fast and courtesy service. I wasnt there but maybe 30 minutes for a recall. Fast..

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DealerRater Jan 23, 2024

I've purchased many new vehicles from Johnson City Honda. The reason is loyalty. At every occasion, whether it be for new car sales, normal service or a rarely needed repair, I have always been treated with respect by one or more of the professional staff members. I'm made to feel like part of a family of friendly, caring people. Johnson City Honda has earned my loyalty over and over again. My compliments for a job well done. Keep up the good work. Howard Bloom

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DealerRater Jan 16, 2024

Great service and quick oil change and tire rotation in express service lane. Took good care of me.

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DealerRater Jan 5, 2024

Always professional but yet very friendly. Does what needs to be done correctly and timely and always calls you if something was found and may need repaired to explain it to you and what the cost will be. Trust them with repairs and maintenance.

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DealerRater Dec 29, 2023

Great experience love my new 2024 pilot. Jerome was a great salesman and really explained all of the vehicles systems.

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DealerRater Dec 22, 2023

Great dealership. The service department is wonderful. The staff are very helpful. The answer your questions and don't try to push things on you.

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DealerRater Dec 22, 2023

I had my choice of cars narrowed down to two cars and was leaving it up to the test drive to decide. I had been to other dealerships but they didn't have the inventory to allow for a test drive, Johnson City Honda did. It also helped that the salesperson was attentive and friendly. The experience was very enjoyable.

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DealerRater Dec 21, 2023

Steve Woods was great, easy to speak and deal with. We came to Johnson City because we hoped for a more honest dealership than the Honda dealer which is very close to our home in Kingsport. I don't like Honda Kingsports' pricing strategy and don't trust their service dept.

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DealerRater Dec 21, 2023

The best experience since I moved here a couple yrs ago. Pleasant and easy to talk with.

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DealerRater Dec 21, 2023

Great customer service! My salesman, Traven Fowler, was very professional, knowledgeable and very informative. He has a great personality.

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DealerRater Dec 15, 2023

Multiple vehicles in stock of interest, Phil engaged with my enquires and was knowledgeable on the models and feature packages best addressing my needs. He knew the location on the lot for the models I wanted to see, and the third car was the winner. He quickly arranged for a test drive that sealed the deal. We are pleased with the purchase. We knew from past dealings with Johnson City Honda that the service department is the best..

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DealerRater Dec 14, 2023

Very good experience with sales staff. Very friendly and helpful. Knew all about the CT-V we were looking for.

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DealerRater Dec 8, 2023

Great service as always!! The service department always takes really good care of me. Thabks

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DealerRater Dec 7, 2023

Best service yet.. Lisa told me my car would be ready by 11;05 and that's exactly when she found to say it was ready.

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DealerRater Dec 7, 2023

clear communication and no pressure to purchase on our first visit we purchased on our 3rd visit

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DealerRater Dec 6, 2023

Always. very helpful. Service rep listens. Waiting area comfortable. Thank you. Merry Christmas. Happy New Year.

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DealerRater Nov 30, 2023

Excellent service. Jonathan was helpful and Carlos has been very professional and helpful over the years since I purchased my car in January 2015.

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DealerRater Nov 29, 2023

Conducted the entire purchase online and they delivered to us in North Carolina...extremely pleased with the process and would buy from them again.

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DealerRater Nov 16, 2023

The only errors made were mine. I didn't give a thought to gas expense when I got a huge vehicle but planned on getting a different vehicle anyways once my 10 yr old dog passes. The car sales person was friendly, helpful and I'd recommend him to anyone. I had my tires balanced there and was happily surprised to get a washed car back.

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DealerRater Nov 14, 2023

Easy to check in, nice waiting area with refreshments. Good deal with online coupon code

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DealerRater Nov 9, 2023

could not have ask for a better experience, very good to work with. I would recommend to others.

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DealerRater Nov 8, 2023

They were quick and didn’t waste any time. I wasn’t in the waiting room very long.

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DealerRater Nov 8, 2023

Great experience, not pushing at all. I got the financing I was looking for. Thanks Randy

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DealerRater Nov 8, 2023

I have had a great experience dealing with Johnson City Honda. Service dept does a great job

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DealerRater Nov 5, 2023

Always professional, friendly and considers each customer’s circumstances. Excellent service after the sale also.

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DealerRater Nov 5, 2023

I have always been happy with the quality of their service department.. However I have yet to purchase a new car from them for various reasons including price, availability of the desired auto, and in another case trying to sell me a new car which had a power window which did not work. In the most recent case I had to pay a deposit on a vehicle which I did not purchase due to the timeframe in which the vehicle could be delivered. I wound up purchasing from another dealership outside the immediate area.

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DealerRater Nov 2, 2023

We were greeted by Jose. He was very patient and professional and let us take our time. Explained the details with us and did not waste our time.

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DealerRater Oct 31, 2023

I was in and out in an hour or so. Great service and very friendly.

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DealerRater Oct 27, 2023

Fast, efficient service. Excellent service department. Very courteous, as always. Service manager checked service records on my car, let me know what service was required

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DealerRater Oct 26, 2023

I was very pleased with this dealership. I have purchased vehicles from them several times. The service department is top notch. I’m always pleased with the work they perform on my vehicle.

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DealerRater Oct 18, 2023

Excellent customer service. We were visiting family in TN, and got a flat tire on 81. We were able to get a new tire, and were back on our way within 45 minutes. Thank you!!

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DealerRater Oct 7, 2023

Excellent service, quality work performed on a timely manner. Very satisfied with the service provided.

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DealerRater Oct 2, 2023

Everyone was very helpful from the phone call to the in person service time. They told me everything I needed done and explained all of it clearly. The waiting area was very nice and clean. I have no complaints at all.

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DealerRater Oct 2, 2023

Service Dept always does a fantastic job and quality work, no pressure to sell additional services needed that could wait

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DealerRater Oct 2, 2023

I appreciate the no pressure experience. The sales person, financial person, and service staff made for a pleasant experience. Well pleased with my purchase.

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DealerRater Sep 30, 2023

Excellent Excellent good great great great great great great great great great great great great great

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DealerRater Sep 24, 2023

Had a great experience buying a car last week. The salesman was awesome and helped so quickly and got us in a car of our dreams!

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DealerRater Sep 21, 2023

We were very pleased with the" no pressure" experience. Jose was super helpful and extremely polite. Our experience was a very positive one.

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DealerRater Sep 19, 2023

Great service dept. Craig was very helpful and friendly.. Shuttle service was very helpful. I was able to keep a doctor appt and have our vehicle serviced. Thank you

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DealerRater Sep 19, 2023

Craig always takes good care of us when we come in for service. Went well.

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DealerRater Sep 16, 2023

Service is always dependable and the advisors always explain everything that was checked and what was done.

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DealerRater Sep 14, 2023

Fast and friendly service appointment! Appointment was scheduled with ease and arrangements were made to drop off the day before.

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DealerRater Sep 12, 2023

Junior was very pleasant and helpful with the oil change. He answered all my questions professionally. Unfortunately, it looks like I will need to save up some cash to get the transmission fluid flushed multiple times.

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DealerRater Sep 9, 2023

The salesperson my wife and I talked to, Justin Marshall, was very helpful and did an excellent job of explaining the benefits of owning a hybrid Honda CR-V. Brandon, the financing person with whom we spoke, also explained clearly the details of our loan agreement.

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DealerRater Sep 7, 2023

Fast service, knowledgeable technician, clean waiting room, nice snacks. Definitely my dealer of choice for service,

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DealerRater Sep 7, 2023

The service representative was extremely nice and very helpful. The job was done before the projected time.

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DealerRater Aug 31, 2023

Everyone was so nice and helpful. Had the matching tire I needed! Van took us to restaurant while we waited and picked us up. Super friendly and nice gentleman.

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DealerRater Aug 31, 2023

Great service took care of finding out for me if work needed was covered under my extended warranty and letting me know and getting parts in and calling and getting it in to fix it.

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DealerRater Aug 31, 2023

The Service Department was outstanding. I broke down on the Interstate while traveling through Tennessee on my way to North Carolina. The Service Department was there every step of the way to get me back on the road again. My ASE Certified Service Consultant, Mike Holtsclaw, was extremely and genuinely polite, and professional. He was a pleasure to work with during my time of need. Thank you again Mike.

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