Customer Testimonials

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DealerRater Aug 1, 2021

Justin Tucker at Johnson City Honda could not have been any more helpful and courteous with the purchase of my new Honda CR-V. Thank you very much.

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DealerRater Jul 28, 2021

the experience was good and we love our car. the only issue i have with the dealer itself is they screwed on a front license plate holder which is not necessary in Tennessee. They leave unsightly holes in the front of a beautiful car which i have already spent money to resolve. but, i knew it was there when i bought the car. i just wish they would refrain from installing them and just leave it in the trunk for customer option

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DealerRater Jul 26, 2021

Johnson City Honda provided exceptional and personable support, and a quick turn around on my vehicle purchase and trade-in. I found Justin Marshall to be extremely professional, courteous and accommodating with my schedule. Working with Justin was very refreshing, his customer service is over the top!

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DealerRater Jul 23, 2021

This was the easiest purchase I have made from a car dealership.The salesman Justin was very helpful and patient to help with what we wanted to try out. From start to the gentleman that handles the paper work it was a good and fast experience. Thanks JC Honda!!

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DealerRater Jul 20, 2021

This dealer provides excellent service. Rates are very high, but the do offer snacks, coffee, and most importantly a shuttle service. However, in all honesty I would rather have less expensive labor costs.

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DealerRater Jul 20, 2021

We were 8 hrs from home and our A/C went out. Every other dealership that I tried to get to work on it said they were too busy. Thank you very much for working us in .

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DealerRater Jul 18, 2021

Completely satisfied with the service. Then it went downhill when they quoted me a price on a new battery. $418 for a battery seems a little ridiculous to me.

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DealerRater Jul 15, 2021

Great customer service. Had all my questions answered. Clean environment. With the pandemic, cleanliness is important. Quick maintenance service, didnt have to wait long. Convenient scheduling online is very helpful.

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DealerRater Jul 15, 2021

Lisa was very friendly, communicative, and kept me informed of what was going on. She answered all my questions in a respectful way, and informed me of additional cost prior to doing the work

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DealerRater Jul 9, 2021

My only negative is I think your labor cost is too high. I bought my 2016 Honda there brand new. I also have a 2012 Honda. I get them both serviced there. Excellent service, but high prices.

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DealerRater Jul 9, 2021

Awesome dealership. Very happy with my salesman Clay. He was very polite and very informative about all aspects of the vehicles that we looked at. Thanks

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DealerRater Jul 9, 2021

As usual, my service experience was excellent in every way. I never have any concerns about the service I will receive when I bring my car to J C Honda. I have never received better service from any organization. THANKS

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DealerRater Jul 3, 2021

In business to sell to customers . Great experience . Very accommodating.

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DealerRater Jul 3, 2021

Fast and easy experience. Very friendly and respectful. We did not have any problems and have now bought 3 vehicles in a row from here.

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DealerRater Jun 28, 2021

Quick friendly service. Bb bb bb bb bb bb bb

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DealerRater Jun 26, 2021

Excellent experience from the very beginning to the very end. I would not purchase a Honda from anyone else! Just great all the way around!

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DealerRater Jun 25, 2021

Good service. That’s all I have to say. Thanks.

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DealerRater Jun 22, 2021

I have always received excellent service from this dealership and plan to purchase another vehicle here in the future.

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DealerRater Jun 19, 2021

I have never had any problems when I would come to have oil change, etc. In the service department. I usually deal with Mike H. He is always so thoughtful and takes time to answer any questions I may have. And besides that, I get a free car wash which I do appreciate. Best service department I've ever dealt with

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DealerRater Jun 18, 2021

The dealership was great to work with and had the car detailed and the tank filled. Lee Lee was a great salesman, who explained features, answered all our questions, and helped negotiate. Would definitely return and recommend for others.

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DealerRater Jun 17, 2021

Had excellent service from Jason. Made buying my new car an enjoyable experience. I had been dreading going car shopping but needed to replace my current vehicle, Jason Garrett made this experience so easy, no stress at all. He explained everything in such a way that it was easy to understand the financial part as well as the technical part of a new car. I would recommend Jason, he is an asset to your dealership.

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DealerRater Jun 17, 2021

I bought my first car here. My car dealer was extremely patient and understanding. They worked hard to ensure I got a good deal. The car itself is amazing and I personally think it's a great fit. The payment process was easy to understand with the help of the dealer.

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DealerRater Jun 12, 2021

Phillip was a great sales person and the whole experience buying my new CRV could not have gone smoother. This is my 3rd time buying a car at JC Honda and it won’t be my last time!

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DealerRater Jun 12, 2021

Easy to make appt, quick service. All service performed in timely manner exactly as described and exactly at cost quoted. I would highly recommend this service dept.

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DealerRater Jun 12, 2021

Excellent service, very nice people. Very pleased with my new car purchase. Did not take very much time at all. Overall very happy with my choice

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DealerRater Jun 10, 2021

this was our 5th purchase with JCH and the experience was excellent. we came mainly to look and see what was available and were shown several options, one of which we picked. Joe gave us great help and service.

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DealerRater Jun 4, 2021

Excellent Service, great people, overall very pleased with all of the staff. I am very happy with my new car and would highly recommend Honda!!!

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DealerRater Jun 3, 2021

Excellent inventory and customer service. They were very helpful when it came to giving me advice and options while making a decision about a new car.

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DealerRater May 29, 2021

Craig was great! He was able to give me a very accurate time for when the work would be finished and explained everything that had been done. Also, the environment at JC Honda is always pleasant and exceptionally clean. Love my JC Honda!!

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DealerRater May 27, 2021

We arrived during the afternoon on a Saturday and met Sean who answered all our questions and presented many different options. Upon making our choice he was very helpful in guiding us through the process. He and Mike were very professional and capable throughout our visit.

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DealerRater May 26, 2021

I had a problem with my used Honda purchase and I took it back to Johnson City Honda and without blinking they agreed to order the new part and replaced the part, at their expense. If I had to replace it, it would have cost me close to $1,000. I am so glad I purchased my Honda there. I will purchase again from them. They are a Great Dealer.

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DealerRater May 24, 2021

Justin took good car of me,my sister in-law and my daughter. We all bought new cars.I just took car in for oil change. Carlos took good care of me.Call me when car was done,also wash it. THANK YOU JC HONDA.

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DealerRater May 23, 2021

I commend the entire JC Honda team for their customer oriented performance. From the sales team, to the service department, its obvious that the management has instilled a customer-centric program. To date, I have purchased 6 vehicles from JC Honda. The JC Honda team has earned my loyalty, My compliments to the entire team. Job well done and keep up the good work. Howard Bloom

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DealerRater May 17, 2021

Great experience. I do not have any thing else to say so I am including this to insure that I meet the twenty-five word minimum.

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DealerRater May 15, 2021

Great dealership with great employees. Couldn’t be happier with our recent vehicle purchase. Joe was excellent to work with. He was very personable and helped us find the perfect vehicle for our family.

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DealerRater May 15, 2021

Carlos answered all questions and took care of my car needs. Great service. Nice to get car wash after each visit. Good to get call after service making sure all went well.

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DealerRater May 15, 2021

Carlos got me done earlier than I thought it'd be. He was very professional and explained the services that were done, which included a recall that was needed.

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DealerRater May 14, 2021

Worked well with me on my trade and was a smooth transaction! Had an appointment at 1pm and they got me on my way just in time.

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DealerRater May 13, 2021

Amazing service!!!! Waiting room was nice, enough space. Friendly people and they tell you everything about your car. Also they did a great job cleaning .

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DealerRater May 13, 2021

Taken care of in a timely fashion, technician was friendly and helpful the work was done well fixed the problem with the car. very good experience

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DealerRater May 13, 2021

Salesman Gary Miller is always very professional and helpful. I feel so comfortable choosing a car at Johson City Honda. I'm always treated with respect.

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DealerRater May 12, 2021

So far has been nice and done great work for me for the two times I been there. Labor a little high but so far good work

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DealerRater May 10, 2021

When we had a bad battery in our new car, Lisa worked with us and was great. She put her customer first and this issue was resolved quickly.

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DealerRater May 7, 2021

To and about Joe Balcom...Thank you very much for all your help. It took me a while but I’m so happy with my little Fiat. You absolutely went the long mile with me and it was more appreciated than you can know. You considered my thoughts, circumstances and feelings and came up with the perfect vehicle for me. I’m particular because of the way I have to budget and because of the things I’ve been through. Had no choice, it was survival for me. I appreciate your patience and the patience of the whole staff, from ...

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DealerRater May 6, 2021

In and out in no time flat it is always hassle free a when we deal with Jason Garrett. Originally was there for service and left with a better deal and a new car

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DealerRater May 3, 2021

As always, the sales and service departments are above reproach. My last 4 cars have been from this dealership. Never will I buy from anyone else.

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DealerRater May 2, 2021

The purchase was simple and pleasant. I already had a pre-approved loan through ECU, and they sent me a list of dealers that they had financing agreements with. I had heard Johnson City Honda had a good reputation, so I found 3 vehicles online that I was interested in. The salesman, Justin Marshall, was very friendly and polite. He answered my questions quickly and made the whole process pleasant and enjoyable. I have nothing but good things to say about Johnson City Honda!

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DealerRater May 1, 2021

Lea Lea was great he did an amazing job and was so nice and got me what I wanted at the price I wanted I would recommend him

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DealerRater Apr 29, 2021

Staff seemed very friendly and they definitely knew their product. Sean B. a great salesperson. I never felt pressured but Sean was there to answer every question.

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DealerRater Apr 27, 2021

They had exactly what I was looking for and for the price I wanted to pay. The salesman was great about explaining the features and set up

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DealerRater Apr 26, 2021

Excellent buying experience with Lee-Lee Williams. Very patient with my wife's questions. Very helpful in finding the right model and color and assisting her in understanding all aspects of the features of her new car! This is our third CR-V from Johnson City Honda. We have never been disappointed!

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DealerRater Apr 26, 2021

I had an excellent buying experience with Justin Quales. He was professional, courteous and all of my questions were honestly answered.. Thanks Justin! You made my car buying experience enjoyable.

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DealerRater Apr 23, 2021

I was in and out in less than 3 hours with a new car! I was supprised at how quick and easy it was and Phillip couldn't have been nicer or easier to work with.

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DealerRater Apr 23, 2021

Best service ever for buying a car I will definitely recommend you all if I ever know anyone wanted to buy. Jason Garrett help us alot

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DealerRater Apr 22, 2021

Had a great experience everyone is so nice and helpful but not pushy. Told us all about our new Honda Pilot and showed us how to use all the different functions.

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DealerRater Apr 16, 2021

Carlos was super helpful. I appreciate the staff at Johnson City Honda for taking care of my car! Definitely recommend the service department and I will be back!

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DealerRater Apr 16, 2021

Super dealership! Service Dept. can't be beat. They welcome you and handle your service needs quickly and professionally. They ensure you are happy with the service provided.

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DealerRater Apr 15, 2021

They always try to get everything we want and in the time we need. The salesman is very knowledgeable about the cars and very helpful

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DealerRater Apr 11, 2021

Had what we were looking for. Quick and easy purchase experience. Sales person had good knowledge of the vehicles. this is the second car we have purchased from J.C. Honda.

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DealerRater Apr 10, 2021

Excellent dealership with amazing people. Would highly recommend buying from Johnson City Honda. Matthew and Brandon are excellent at what they do. They are very helpful and got me where I wanted to be.

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DealerRater Apr 9, 2021

Brandon made sure I got all that was promised. Very knowledgeable about my new car. Made sure I was pleased with my offer. So happy with purchase, would highly recommend.

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DealerRater Apr 9, 2021

Lisa was my service representative and very kind and nice. Explained process well. Auto Butler made outside of car look new again. Will use service department again

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DealerRater Apr 7, 2021

This is the best Honda dealer ship around. Every one is very nice and helpful. Mike is service is very knowledgeable and helpful. He keep me updated on the service process.

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DealerRater Apr 7, 2021

Craig gave me accurate quote and explained discount, which was much appreciated. Quickest and best service I have ever experienced and this after owning over 14 new Honda’s.

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DealerRater Apr 5, 2021

Had Appt for oil change - got there early and did not have to wait - service advisors was friendly and walked me through all the necessary steps and came an got me when my car was ready

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DealerRater Apr 5, 2021

Carlos was very knowledgeable and understanding of our situation. He gave us a firm timeline and promptly called us upon the job completion. Overall this was a very good experience.

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DealerRater Apr 5, 2021

After looking at vehicles at other dealers in the area, this turned out to be the best experience so far in purchasing a vehicle. I would definitely recommend Johnson City Honda.

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DealerRater Apr 3, 2021

The service department took excellent care of my problem. They pulled my records and checked with Honda and determined my problem was a recall by Honda, so my total charge was $0.

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DealerRater Apr 2, 2021

Our salesman was very knowledgeable and answered all our questions. He explained the difference between the hybrid and the gas only models so we could make an informed decision. Justin did a wonderful job throughout the whole process of buying our red CR-V and making sure we understood all the switches, lights needed for safe operation. We love our new Honda.

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DealerRater Apr 1, 2021

Very nice people, clean and knowledgeable. Noticed I lost a piece off my car during cleaning. Not sure if it can be replaced or not. However, I'm overall pleased with my service

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DealerRater Apr 1, 2021

We had a great experience working with Sean! He was extremely knowledgeable and super helpful throughout the entire trading/purchasing process. 100% recommend JC Honda!

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DealerRater Apr 1, 2021

It was great working with salesman LeeLee Williams. He is very courteous and professional. I will recommend LeeLee to anyone that is looking for a Honda

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DealerRater Mar 31, 2021

I have been using Johnson City Honda for quite a few years and have always been pleased with their service. I have bought one vehicle from them, and have used them for service on a few of my vehicles. Lisa Carey is always friendly and professional, and does an excellent job.

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DealerRater Mar 29, 2021

Best service I have received from any dealership. They have been very helpful with issues I have had with my Certified Pre-Owned car. Thank you!

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DealerRater Mar 28, 2021

I ALWAYS get top notch service at Johnson City Honda! Lisa Carey takes good care of me and all of her customers. Thanks for doing what you do!!

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DealerRater Mar 27, 2021

Service was quick and perfect. Carlos Daniels is top notch personable and very active in providing service with a smile. Will Campbell takes time from his busy schedule to visit with us on almost all service visits. I might buy my next Honda from another dealer, but it will always be serviced at JC Honda.

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DealerRater Mar 27, 2021

Johnson City Honda is the BEST. Helpful. caring and knowledgeable staff.They service my 2005 CRV and my 2000 Civic. They keep both vehicles in tip top shape.

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DealerRater Mar 26, 2021

It was a great experience to trade with JC Honda and all the sales staff were great. Philip did a professional job and Ken knows what he is doing.

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DealerRater Mar 24, 2021

We had a fantastic experience with Johnson City Honda. Everyone was very helpful and respectful during our entire time there. Johnson City Honda's service department does a great job. They are always professional and answer your questions.

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DealerRater Mar 21, 2021

Lisa was very friendly and easy to work with. She seemed very knowledgeable and knew what was needed. When my vehicle was finished it was waiting for me right outside the door. Also, Ryan was horrible to work with when I bought the vehicle. I’ve mentioned this before but never received feedback, so just wanting to mention it again.

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DealerRater Mar 19, 2021

We had a fantastic experience with Johnson City Honda. Everyone was very helpful and respectful during our entire time there. It was the best car buying experience that we have ever had.

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DealerRater Mar 19, 2021

Service department has been very good and Carlos has been excellent to work with. However, my 2018 Honda Odyssey has had more issues/problems than any I've owned to date. I hope the new ones are more reliable.

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DealerRater Mar 18, 2021

Justin Marshall is the real deal. Haggling wasn't an issue, because he brought us the best deal immediately. He was never pushy, always friendly, courteous, and respectful. This is the kind of experience car buyers dream about. I recommend Justin and Johnson City Honda with confidence.

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DealerRater Mar 18, 2021

I have a maintenance plan bought with the car. On previous occasions, they tried to sell me totally unnecessary things such as change the brake fluid at 20K miles. I have a 2007 CRV with 300K miles that’s never been changed & $25 to check lug nuts. But this time, they said everything was good, which I knew it was. A big change to the positive.

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DealerRater Mar 16, 2021

Johnson City Honda service department does a great job. They are always professional and answer your questions. The Honda looked like it was just drove off the showroom floor! Highly recommend Johnson City. My hometown Honda dealer.

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DealerRater Mar 14, 2021

Everyone was knowledgeable and professional, although they spoke faster than I could listen. I was impressed by how friendly everyone was, and the consideration for COVID concerns. I was not happy with the finance application form, but do not hold the local dealership responsible.

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DealerRater Mar 14, 2021

Professional, friendly. polite. understanding of needs and wants, current product knowledge, provided a full tank of gas, never feel pressured, this is my 5th car bought here.

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DealerRater Mar 13, 2021

My husband and I have bought four vehicles from this dealership. This dealership has always provided excellent customer service. Mike Holtsclaw assisted me with scheduling our recent maintenance. He was very knowledgeable about what would be done, explained to me in a way which I could understand including the cost. He was very courteous and helpful.

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DealerRater Mar 13, 2021

Carlos Daniels was a great service advisor. He priced the services I wanted over the phone, and there were no problems when I got to the dealership for the service. Johnson City Honda has a large waiting area that customers can use while waiting for their car to be serviced. It was no problem to socially distance ourselves while waiting for the service to be done. The car was ready before the promised time, and I was on my way a happy customer. I plan to return the next time I need service on my Honda Accord.

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DealerRater Mar 10, 2021

Mike Holtsclaw was great and expedited the entire process. His attention to detail is one reason I always try to get Mike as my service tech. He is indeed an asset to Johnson City Honda.

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DealerRater Mar 9, 2021

This dealership makes service a breeze. Gets you in and out quickly at a reasonable cost. All the employees are very polite. I have closer options but will make the drive the Johnson City because of the service department.

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DealerRater Mar 7, 2021

This dealership works to make your maintenance time a pleasant experience from reliable service personnel to the space to wait or provisions for a ride somewhere.

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DealerRater Mar 6, 2021

Employees were very friendly, pleasant and very informative regarding vehicle maintain. Service, facilities and waiting area very clean and inviting. Service was fast and professional.

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DealerRater Mar 5, 2021

I love this dealership! This is the second car I have bought here and they have always taken care of me and are very easy to work with.

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DealerRater Mar 4, 2021

I bought two new cars from this dealership: 2019 and 2021. Very good experience both times dealing with Ken Flanary and most recently with Jason Garrett. Very professional. The same I must say about Chris Fontenot in the service department who is friendly, competent and effective.

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